About us


The Carbon Trust Scheme Owner (CTSO) is the legal entity responsible for the governance and oversight of the Carbon Trust Footprint Label. This entity operates separately to the Carbon Trust to ensure impartiality and avoid conflicts of interest. We set the scheme’s technical requirements, approve and oversee assurance partners, and maintain the processes that safeguard the label's independence and integrity.

The Carbon Trust Footprint Label is designed to ensure carbon claims are credible, transparent, and independently verified. Through rigorous technical requirements, independent governance and a network of approved assurance partners, we help organisations to communicate with confidence. Our label also supports compliance with evolving regulatory requirements, including the EU Empowering Consumers for the Green Transition (EmpCo/ECGT) Directive.

The Carbon Trust Footprint Label has been designed to reflect key expectations for environmental labels, such as independent verification, transparent governance, public accessibility of information, and effective complaints and appeals processes. Together, these safeguards protect the Scheme’s integrity and help maintain trust in every label we issue.

Our governance

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Our complaints, appeals and review processes

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Our governance documentation

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Our governance

The Carbon Trust Scheme Owner’s governance structure has been developed to ensure independence and impartiality across all labelling services, to maintain the integrity of our labels and ensure each project delivers maximum impact.

'The Carbon Trust Scheme Owner’s board are responsible for company strategy and business plans with regards to the Carbon Trust’s Carbon Label Conformity Assessment System (the System). The board are also responsible for the supervision of the implementation of the System’s policies and procedures, the resolution of appeals and complaints, and the supervision of decisions to issue the Carbon Trust Footprint Label or other marks of conformity associated with the System.

Read the CTSO board terms of reference

The Carbon Trust Scheme Owner's impartiality committee is responsible for safeguarding the impartiality of the Carbon Trust Scheme and fulfilling required compliance obligations with regards to impartiality, including from relevant accreditation standards.

Read the CTSO impartiality committee terms of reference
Name
Job title
Organisation
Prof Mark Maslin
Committee chair
UCL
Jessal Murarji
Committee member
Military Engineering Experimental Establishment and My Invention Ltd
James Leaton
Committee member
Rathbones Greenbank

The Carbon Trust Scheme Owner's technical advisory committee is responsible for providing expert oversight, review and recommendations on the scheme rules governing the Carbon Trust’s Carbon Label Conformity Assessment System. The committee ensures that technical requirements are scientifically robust, transparent and aligned with international standards.

Read the CTSO technical advisory committee terms of reference
Name
Job title
Organisation
Imogen Catterall
Scheme Manager
Carbon Trust Scheme Owner
John Kazer
Standard Development Expert
Carbon Trust Group
Jack Judd
GHG Accounting Expert
Carbon Trust Group
Martin Hockaday
Assurance Expert
CAB: Carbon Trust Assurance
Camila Maria Torres Panna
Delivery Expert
CAB: Bureau Veritas
Martin Gehlen
Industry Expert
External: Tetra Pak
Claire Bucki
Industry Expert
External: Nestle
Daniele Pernigotti
Industry Expert
External: Aequilibria S.r.l.

The Carbon Trust Scheme Owner (CTSO) secretariat includes the Carbon Trust Scheme Manager and Carbon Trust Scheme Assessors. The Secretariat are responsible for the day-to-day delivery of the Carbon Trust’s Carbon Label Conformity Assessment System (the System), including review and recommendation for approval of Conformity Assessment Bodies to deliver verifications in line with the policies and procedures of the System.

Members of the CTSO secretariat complete a declaration of interest form identifying any potential employment, financial or board member conflict of interest of the employee or their family and friends. This is reviewed annually. Declarations are reviewed by the relevant line manager and mitigating actions agreed. These are reviewed by the CTSO board and impartiality committee.

Complaints, appeals and reviews

We are committed to providing a complaints and appeals resolution process that is accessible, equitable and entirely free from financial or commercial influence. We guarantee that every complaint or appeal will be investigated by independent parties with the authority to ensure truthful and impartial outcomes.

By providing a rigorous, transparent pathway for grievances, we ensure that the Carbon Trust Footprint Label remains a reliable, evidence-based indicator of environmental performance in a competitive global market.

CTSO operates a 4-stage complaints process:

Read our full complaints and appeals policy (.pdf)

Make a complaint here

Read our whistle blowing policy (.pdf)

Make an anonymous complaint at: whistleblowing.IC.CTSO@carbontrust.com

CTSO operates a 5-stage appeals and review workflow:

Log an appeal or review here

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© 2026 The Carbon Trust Footprint Label Legal entity: Carbon Trust Scheme Owner Ltd